The measure of any marketing strategy is how many customers will get interested in the products and/or services offered by a company and actually convert. Your marketing programs may be effective in creating interest, but they will not result in significant revenues when your inhouse response handling system is not capable of answering all the customer inquiries that follow. Thus, the key to any successful marketing program is having the resources to process all customer inquiries and convert them to a steady stream of profits.
The problem is that with today’s economy, it is getting particularly difficult to expand your inhouse customer response force without hurting your profit and savings. Furthermore, when call volumes are mounting, your team can’t help losing their focus on other areas of business development that also need to be addressed. Bottom line: you can’t sustain such operations for a long time without losing customers, losing employees or losing money.
Advantages of Outsourcing Inquiry Handling
Fortunately, there is a way to expand your customer service while cutting costs down: outsourced inquiry handling. If you need a partner whom you can trust to deal with your customers appropriately and in the most effective manner, then you’ve found that trustworthy and productive partner in us.
Our inquiry handling services can perfectly manage customer inquiries no matter their volume and nature. We employ highly skilled call center agents and other professionals who have the specialized set of knowledge and abilities to make processing of inquiries a lot easier and faster for customers and prospects.
Allow us to explain why our inquiry handling services are ahead of the curve:
We will enhance your overall efficiency.
With the clear and rapid flow of information from our agents to your prospects, the latter will be able to make quicker purchasing decisions that generate revenue for you. We will also strictly filter your system, so that only the most interested leads will reach your sales force whom we can complement or replace if you need us to. Through our expert handling of each inquiry or concern, you will be able to build a customer-centric image that will fortify your bottom line.
We will provide you with diverse customer service options.
Our massive arsenal of customer service options includes lead distribution, literature fulfillment and accurate reporting among others. Moreover, our flexible and dedicated call-answering operations offer your customers a quick and easy way to get briefed on your sales literature and other sales-related information. Aside from this, our intensively trained call center agents are completely capable of giving responsive specialized technical support even during spikes in call volumes.
We will open up multiple channels of communication.
Never again will your customers be confused on which number to contact because we will see to it that your ads will have contact details that are directly routed to us. We will not only talk to your customers by phone, but also through e-mail, fax, Web chat and other channels that facilitate fast and clear responses. Thus, we can provide your sales team, dealers and distributors with high-converting leads that will never waste your time and resources.
We will expertly manage your marketing and sales databases.
Our inquiry handling services are never static because we always look for ways to improve them for the satisfaction of our clients. In light of this, our team will expertly manage your marketing and sales databases, cleaning them up and updating them as necessary. We will build a useful pool of data regarding your marketing and sales campaigns through reliable feedbacks from customers and salespeople. At the end of the day, we can track the progress of each campaign for you and help you make informed decisions about your business.
You can see from the unique features of our inquiry handling services that we are not only concerned with getting done with each inbound call. On the contrary, our main focus is to provide a comprehensive solution to the manifold challenges of your customer service needs. We believe that each moment of contact with a customer is a golden opportunity to launch your brand ahead of the competition. Talk to us today, so we could discuss more about how we can cut your costs down while optimizing your inquiry handling capabilities.